Lewes MP Norman Baker met with rail operator Southern to demand improvement to the service, following receipt of more complaints in last three months than at any other time during his 18 years as MP.
Norman met with David Scorey, the Deputy Managing Director of Southern Rail for an hour on Friday 13 February to discuss the poor service his constituents are receiving from the rail operator on a day to day basis.
Complaints have included:
- Lack of information or the provision of incorrect correct information on trains
- Lack of staff presence, particularly when there are issues on the services
- Poorly maintained trains and impact on customer comfort, including lack of heating and doors that do not close
- Bus replacement services which lack heating
- Bus replacement services being used when a train line is available
- Failure to promote the Uckfield line as an alternative route when trains between Lewes and Three Bridges are not running,
- Need to improve the service to Cooksbridge
- Unfair ticket pricing for part-time workers
- Issues with delay refund rules
- Punctuality of service
- Shabby state of footbridge at Plumpton
- Short notice cancellations at Cooksbridge
Norman says “We, on the coastway east of the southern service, are getting a raw deal with poor timetabling, poor trains and poor service, with improvements only happening on the coastway west of the line.
“My constituents deserve a proper service, a service which they are paying for, which runs on time and with correct information. Southern have taken their eye off the ball””
Southern have provided assurances to the Lib Dem MP and former Transport Minister that they are determined to improve the service and have plans to tackle the railway infrastructure, reliability of rolling stock, new time tables and how disruption is handled.
A Southern spokesman said: “We can assure our passengers that we fully intend to return to a level of service that they expect and deserve”